Data collection

We receive, collect, and store all information you enter on our website or provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login information for protected areas of this page reserved for members/users; email address; computer and connection information; and purchase or booking history. To improve the quality and performance of our digital platforms, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to leave the page.

We collect non-personal information and personal information for the following purposes:

• Provide and operate the services;

• To provide our customers and users with ongoing assistance and technical support;

• To be able to contact our customers and users with general or personalized service-related notices and promotional messages;

• Create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

• Comply with all applicable laws and regulations.

For example, when you make a reservation on our website, as part of the process we collect the personal information you provide, such as your name, address, email address, and preferences, as well as the payment information you enter on the site. Your information will only be used for the specific reasons mentioned above.

Data processing and storage

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote and sell our services. Your data may be stored through Wix.com's data storage systems, databases, and general applications. It is kept on secure servers protected by a firewall.

Wix is an international company that complies with the laws of the jurisdictions in which it operates. User data processing may take place within the European Union or in a third country, territory, or one or more specific sectors of that third country for which the European Commission has recognized an adequate level of protection (transfer based on an adequacy decision).

All direct payment gateways offered by Wix.com and used by our company comply with the standards set by the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you no longer wish us to process your data, or if you wish to access, modify or correct your information, please contact us at hello@lechantduchamp.fr and we will make the necessary changes.

How may we contact you

We may contact you to provide information about your booking, to resolve any issues related to it, to settle a dispute, to collect outstanding amounts, to gather your feedback through surveys or questionnaires, to send you updates about our company and its services, or if necessary to contact you to enforce our Terms of Use, applicable national laws, and any other agreements we may have with you. For these purposes, we may contact you by email, telephone, SMS, or postal mail.